Return policy

Aromatherapy Candle Return Policy

Thank you for purchasing our aromatherapy candles. We are committed to providing high-quality products and ensuring a pleasant shopping experience. Due to the unique nature of aromatherapy candles and the complexities of international shipping, our return policy has some specific provisions. We hope you carefully read and understand the following details before making a purchase:

1. International Return Challenges:
Due to the uncertainties of international shipping and customs procedures, we acknowledge that there may be instances of product damage or other issues. However, given the unique challenges of international transportation, we generally do not offer international return services. Please ensure you thoroughly understand our products before purchase and reach out to our customer service team if you have any concerns.

2. Exceptions for Quality Issues:
While we typically do not provide return services, exceptions may be made in cases of quality issues such as manufacturing defects or damage during transportation. Contact our customer service team within [specified time period] of receiving the goods and provide relevant photos and details for assessment.

3. Products Not Meeting Expectations:
If you believe the received product does not match the description or meet your expectations, please contact our customer service team. We will assess your situation and provide a solution, which may include a partial refund or another appropriate resolution.

4. Return Process:
If you believe you qualify for a return, please follow these steps:

  • Contact our customer service team, providing the order number, purchase date, and detailed information describing the issue.
  • Our customer service team will guide you through further assessment, which may require you to provide relevant photos or other supporting documents.
  • Upon confirmation of meeting return conditions, we will provide a return, replacement, or another suitable solution.

We understand the significance of aromatherapy candles in enhancing your living space, and we will do our best to address your concerns. Please choose with care before making a purchase and feel free to reach out to us with any uncertainties. Thank you for trusting our products.

Wishing you a delightful shopping experience!

Customer Service Team

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