Aromatherapy Candle Warranty Policy
Thank you for choosing our aromatherapy candle products. We are committed to providing high-quality products and excellent customer service. To ensure your confidence in our products, we have established the following warranty policy:
1. Product Quality Guarantee:
We offer a comprehensive guarantee for the quality of our aromatherapy candles. If you discover any manufacturing defects or quality issues with the product after purchase, please contact our customer service team within [specified time period] of receiving the goods. We will provide free repair, replacement, or refund services based on the situation.
2. Warranty Coverage:
The warranty policy covers issues caused by manufacturing defects, including but not limited to abnormalities during the burning process, defects, or damage. Please note that the warranty does not cover issues resulting from intentional damage, improper use, accidents, or normal wear and tear.
3. Warranty Process:
If you believe your product meets the warranty requirements, please follow these steps:
- Contact our customer service team and provide the order number, purchase date, and detailed information describing the issue.
- Our customer service team will guide you through further assessment, which may require you to provide relevant photos or other supporting documents.
- Upon confirmation of meeting warranty conditions, we will offer free repair, replacement, or refund services.
4. Important Notes:
- Please retain your purchase receipt for verification of purchase information when needed.
- The warranty policy applies only to products used under normal conditions and does not cover issues resulting from intentional damage or improper use.
- The warranty policy is applicable only to products purchased directly from our official channels.
We value each customer and are dedicated to ensuring your satisfaction with our products and services. If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for your trust in us.
Wishing you a delightful shopping experience!